Reviews

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    {
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            "displayName": "Michelle Frisby"
        },
        "reviewReply": {
            "comment": "Thank you, Michelle! We're glad to hear that our staff provided clear explanations and that you had a positive experience. Your feedback means a lot to us!",
            "updateTime": "2026-06-10T17:09:34.681086Z"
        },
        "_id": "6a2a096da1d2a75b16d13fca",
        "reviewId": "AbFvOqlPBMZzaE-OSiroklkLiwwaF_6RejP22VW28RXe7AEE7ZbCuruwicwBQuFIsgNRPYgt1prnbw",
        "__v": 0,
        "comment": "Staff was very professional. The hearing tech explained the results of the test in language that I understand.",
        "createTime": "2026-06-10T16:59:19.638251Z",
        "disabled": false,
        "location": "667c71f4b74f6d8fca3f4c97",
        "name": "accounts\/103565367019124554880\/locations\/9777598037007958629\/reviews\/AbFvOqlPBMZzaE-OSiroklkLiwwaF_6RejP22VW28RXe7AEE7ZbCuruwicwBQuFIsgNRPYgt1prnbw",
        "starRating": 5,
        "updateTime": "2026-06-10T16:59:19.638251Z"
    },
    {
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            "displayName": "Joy B."
        },
        "reviewReply": {
            "comment": "Thank you, Joy, for your positive feedback! We're glad to hear you had a great experience, and we appreciate your recognition of Bob's efforts.",
            "updateTime": "2026-06-08T19:35:51.895297Z"
        },
        "_id": "6a27668ae5714076449c314b",
        "reviewId": "AbFvOqll-98jJluwq8swHqH9kT3NKrWvtUv5rK_3nHy4vd4qjT9Kix6Xx1yQPbJpGDkVZyOV_ry_KQ",
        "__v": 0,
        "comment": "Eric Gilbert was the hearing instrument specialist who performed all of my testing. He created a relaxed environment in which to test, which helped me not be tense in the process.\nI would recommend Carter Hearing Clinic to anyone needing their hearing tested.",
        "createTime": "2026-06-08T19:25:37.660117Z",
        "disabled": false,
        "location": "667c71f4b74f6d8fca3f4c97",
        "name": "accounts\/103565367019124554880\/locations\/9777598037007958629\/reviews\/AbFvOqll-98jJluwq8swHqH9kT3NKrWvtUv5rK_3nHy4vd4qjT9Kix6Xx1yQPbJpGDkVZyOV_ry_KQ",
        "starRating": 5,
        "updateTime": "2026-06-08T19:39:13.282430Z"
    },
    {
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            "displayName": "Debbie Sallis"
        },
        "reviewReply": {
            "comment": "Thank you, Debbie! We're glad to hear that your first experience with Justin was excellent. We look forward to hearing more about your future visits!",
            "updateTime": "2026-06-08T14:40:57.215397Z"
        },
        "_id": "6a2371dce5714076449ae592",
        "reviewId": "AbFvOqmds8ZEO09wfPLtwHrmsCj5oV_z2BDBxtVn0vwobZLWhU0uSGnOfj5FXgNcbYJCurLudZLoQw",
        "__v": 0,
        "comment": "First experience with Justin was excellent so far I let you know as I see him more",
        "createTime": "2026-06-05T20:18:36.513357Z",
        "disabled": false,
        "location": "667c71f4b74f6d8fca3f4c97",
        "name": "accounts\/103565367019124554880\/locations\/9777598037007958629\/reviews\/AbFvOqmds8ZEO09wfPLtwHrmsCj5oV_z2BDBxtVn0vwobZLWhU0uSGnOfj5FXgNcbYJCurLudZLoQw",
        "starRating": 5,
        "updateTime": "2026-06-05T20:38:26.549747Z"
    },
    {
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            "displayName": "rob c"
        },
        "reviewReply": {
            "comment": "Thank you, Rob! We're so glad to hear you felt like family during your visit. Your experience means a lot to us!",
            "updateTime": "2026-06-05T17:48:45.524200Z"
        },
        "_id": "6a2371dce5714076449ae593",
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        "__v": 0,
        "comment": "Everyone is super friendly.  At no point did I feel like a customer or patient.  I was treated like I was a family member.  Great experience !!!!",
        "createTime": "2026-06-05T17:38:27.163894Z",
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        "starRating": 5,
        "updateTime": "2026-06-05T17:38:27.163894Z"
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            "displayName": "Jerry Long"
        },
        "reviewReply": {
            "comment": "Thank you, Jerry! We appreciate your positive feedback and are glad you had a great experience.",
            "updateTime": "2026-05-27T16:02:05.907264Z"
        },
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        "__v": 0,
        "comment": "Great",
        "createTime": "2026-05-27T15:51:44.826960Z",
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        "starRating": 5,
        "updateTime": "2026-05-27T15:51:44.826960Z"
    },
    {
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            "displayName": "Ken Seddon"
        },
        "reviewReply": {
            "comment": "Thank you, Ken! We're glad to hear that Eric made a positive impression with his helpfulness and professionalism. Your feedback is greatly appreciated!",
            "updateTime": "2026-05-07T13:05:24.535219Z"
        },
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        "reviewId": "AbFvOqkol1qPUcLj8v1MNC00eImJ8m_q4dUYccmpMKlmeRNGuGdcriMrI_lS6qg2YYF1tugjIYtGeg",
        "__v": 0,
        "comment": "Eric was helpful, professional and very nice.",
        "createTime": "2026-05-07T12:55:00.819442Z",
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        "location": "667c71f4b74f6d8fca3f4c97",
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        "starRating": 5,
        "updateTime": "2026-05-07T12:55:00.819442Z"
    },
    {
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            "displayName": "Mike Weaver"
        },
        "reviewReply": {
            "comment": "Thank you, Mike, for taking the time to leave a review. Your feedback is appreciated!",
            "updateTime": "2026-05-01T00:01:39.750455Z"
        },
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        "_id": "69f3fbf09d9722a9b6ef120f",
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        "__v": 0,
        "createTime": "2026-04-30T23:51:25.572956Z",
        "location": "667c71f4b74f6d8fca3f4c97",
        "name": "accounts\/103565367019124554880\/locations\/9777598037007958629\/reviews\/AbFvOqnZI9w58Lej_vd9f-MmrriMnlotzBC8Zt_SCZz9W_PVAUFFwP5DfhbhGB77uNeFsa2sORHRMA",
        "starRating": 5,
        "updateTime": "2026-04-30T23:51:25.572956Z"
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    {
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            "displayName": "Opal Davis"
        },
        "reviewReply": {
            "comment": "Thank you, Opal! We're so glad to hear that you had a great experience with your hearing test and that your new hearing aids are making a positive difference. It's wonderful that you found Carter helpful, and we\u2019re excited for you as you look forward to an improved quality of life!",
            "updateTime": "2026-04-22T20:23:35.751694Z"
        },
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        "reviewId": "AbFvOqmxlbUOJcZuiUnhgbBB5i68lLnRO_j9FhtqIWyY3LB4Z3y-EWUd38wP_cDgbw5i8INLvJue",
        "__v": 0,
        "comment": "This was the best and most extensive hearing test I\u2019ve ever had. So far my new hearing aids have increased enhancement to my old aids. (Which my dog chewed up ). I\u2019m so glad I found Carter and am looking forward to a better quality of life.",
        "createTime": "2026-04-22T18:23:23.094800Z",
        "location": "667c71f4b74f6d8fca3f4c97",
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        "starRating": 5,
        "updateTime": "2026-04-22T18:23:23.094800Z"
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            "displayName": "Charlotte Watson"
        },
        "reviewReply": {
            "comment": "Thank you, Charlotte! We're glad to hear that you had a great experience with the cleaning and that the explanations about your hearing aids were helpful. Your feedback means a lot to us!",
            "updateTime": "2026-04-17T00:53:15.275187Z"
        },
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        "_id": "69e1864f6e7680b9da514e87",
        "reviewId": "AbFvOqmO6PZzHElPiJOr8wmOt0zxghp3WF30InxY9WVudyKCb2Cu2addYm0NMiEK2ZkdlzfDU5M",
        "__v": 0,
        "comment": "The guy was great with cleaning & explaining a few things about my hearing aids",
        "createTime": "2026-04-16T22:53:03.002396Z",
        "location": "667c71f4b74f6d8fca3f4c97",
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        "starRating": 5,
        "updateTime": "2026-04-16T22:53:03.002396Z"
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            "displayName": "Karen Shultz"
        },
        "reviewReply": {
            "comment": "Thank you, Karen! We're glad you had a great experience and appreciate your feedback.",
            "updateTime": "2026-04-16T22:33:00.063387Z"
        },
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        "__v": 0,
        "comment": "Very through, great experience.",
        "createTime": "2026-04-16T20:32:41.351036Z",
        "location": "667c71f4b74f6d8fca3f4c97",
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        "starRating": 5,
        "updateTime": "2026-04-16T20:32:41.351036Z"
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            "displayName": "Martin Yager"
        },
        "reviewReply": {
            "comment": "Thank you, Martin, for sharing your positive experience! We're glad to hear you found everything comfortable.",
            "updateTime": "2026-04-03T22:44:51.118553Z"
        },
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        "_id": "69d062f46e7680b9da48a277",
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        "__v": 0,
        "comment": "Comfortable experience",
        "createTime": "2026-04-03T20:44:36.186863Z",
        "location": "667c71f4b74f6d8fca3f4c97",
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        "starRating": 5,
        "updateTime": "2026-04-03T20:44:36.186863Z"
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            "displayName": "Marcia Wagner"
        },
        "reviewReply": {
            "comment": "Thank you, Marcia! We're glad to hear that our team was informative and helpful. Your feedback means a lot to us!",
            "updateTime": "2026-04-02T17:44:45.288646Z"
        },
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        "__v": 0,
        "comment": "All the people were very informative and helpful.",
        "createTime": "2026-04-02T15:44:17.420513Z",
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        "starRating": 5,
        "updateTime": "2026-04-02T15:44:17.420513Z"
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            "displayName": "Kevin R"
        },
        "reviewReply": {
            "comment": "Thank you, Kevin! We're glad to hear you had a great experience and that Eric was able to provide you with the information you needed. We appreciate your recommendation!",
            "updateTime": "2026-04-02T00:48:13.538601Z"
        },
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        "__v": 0,
        "comment": "Great experience. Very thankful for having everything explained and all questions answered. Eric was top notch and highly recommend this clinic",
        "createTime": "2026-04-01T22:44:10.444295Z",
        "location": "667c71f4b74f6d8fca3f4c97",
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        "starRating": 5,
        "updateTime": "2026-04-01T22:44:10.444295Z"
    },
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            "displayName": "David Fuchs"
        },
        "reviewReply": {
            "comment": "Thank you, David, for sharing your experience! We're glad we could assist with your hearing aids and provide a quick solution at a reasonable fee. Your support means a lot to us!",
            "updateTime": "2026-03-14T03:43:29.997522Z"
        },
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        "__v": 0,
        "comment": "I bought my Phonak hearing aids on line a few years ago. The local support shop was closed when I needed a warranty repair. These guys fixed my aids and charged a reasonable fee since they new I was Out of Pocket and needed a quick fix.",
        "createTime": "2026-03-13T21:12:05.657674Z",
        "location": "667c71f4b74f6d8fca3f4c97",
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        "starRating": 5,
        "updateTime": "2026-03-13T21:12:05.657674Z"
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            "displayName": "Michael Noll"
        },
        "reviewReply": {
            "comment": "Thank you, Michael! We're glad to hear you were pleased with the adjustments to your hearing aids and found the information helpful. Our team strives to provide friendly and professional service, and your feedback means a lot to us.",
            "updateTime": "2026-03-14T03:43:31.475512Z"
        },
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        "__v": 0,
        "comment": "I was pleased with the adjustments made to my hearing aids, as well as additional information given to me so that I can better maintain my aids. The service was friendly and professional.",
        "createTime": "2026-03-13T19:15:47.867830Z",
        "location": "667c71f4b74f6d8fca3f4c97",
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        "starRating": 5,
        "updateTime": "2026-03-13T19:15:47.867830Z"
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            "displayName": "Kenneth Childers"
        },
        "reviewReply": {
            "comment": "Thank you, Kenneth! We're glad to hear you had a positive experience with our friendly service and found the tests and information helpful. Your recommendation means a lot to us!",
            "updateTime": "2026-03-11T02:20:42.858892Z"
        },
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        "starRating": 5,
        "comment": "I'm nearly sixty, and CHC gave me friendly service; interesting and relevant tests with a printout; and great additional information. I strongly recommend them.",
        "createTime": "2026-03-11T00:20:29.245440Z",
        "updateTime": "2026-03-11T01:52:48.891178Z",
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    },
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            "comment": "Thank you, Sonja! We appreciate your kind words about Matt and are glad to hear you had a positive experience.",
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            "comment": "Thank you, Joe! We're glad to hear that Eric made a positive impression with his professionalism and friendliness. We appreciate your feedback!",
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            "comment": "Thank you, Nancy, for your kind words! We're glad to hear that your concerns were addressed and that you had a positive experience with our friendly and professional staff.",
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            "comment": "Thank you, Beverly! We're glad to hear that Eric was patient and thorough in verifying your insurance information. Your feedback is greatly appreciated!",
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            "comment": "Thank you, Cheryl, for your kind words about Dr. Carter! We're glad to hear you had a positive experience.",
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            "comment": "Thank you, Ron! We're glad to hear that you found our help with the Starkey software issue valuable during your phone transition. Your feedback means a lot to us!",
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            "comment": "Thank you, Jack! We're glad to hear that you had a positive experience working with Eric and that our staff made a great impression. Your feedback means a lot to us!",
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            "comment": "Thank you, Jerry, for taking the time to leave a review. We appreciate your feedback!",
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            "comment": "Thank you, Becky! We're so glad to hear you had an awesome experience and that Eric was able to address your concerns effectively. Enjoy your new hearing devices and the confidence they bring!",
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            "comment": "Thank you, David! We're glad to hear you had a positive experience with our friendly staff and that our audiologist is helping you find the right hearing aids for your budget. Your satisfaction means a lot to us!",
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            "comment": "Thank you, Cathleen! We're glad to hear that you found the process easy and quick, and we appreciate your kind words about our personnel.",
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            "comment": "Thank you, Dave! We're glad you appreciated the thorough and honest assessment. Your trust means a lot to us.",
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            "comment": "Thank you, Yvonne! We're glad to hear you had a quick and pleasant experience, and we appreciate your kind words about Mark.",
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            "comment": "Thank you, Joan, for your kind words! We're glad to hear that our staff provided you with respectful and knowledgeable service. Your recommendation means a lot to us!",
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            "comment": "Thank you for your feedback; we appreciate your support and look forward to your next visit.",
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            "comment": "Thank you for your kind words about Grace and your recommendation of Carter Hearing; we truly appreciate your support and are glad to hear you've had a positive experience with us.",
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            "comment": "Thank you, Terry, for your feedback and for choosing Carter Hearing; we're glad to hear you appreciated our professionalism and billing process.",
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            "comment": "Thank you, Cynthia, for your kind words about Dr. Jenny Wagner; we appreciate your feedback and support!",
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            "comment": "Thank you, Rick, for your fantastic 5-star rating; we truly appreciate your support!",
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            "comment": "Thank you, Gordon, for your wonderful feedback! We're delighted to hear that our team, and that they were able to provide you with a great experience and meet your needs. Your recommendation means a lot to us!",
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            "comment": "Thank you, Linda! We truly appreciate your kind words about our wonderful staff.",
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        "comment": "The whole staff at Carters is wonderful!",
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            "comment": "Thank you, Danny, for your kind words and loyalty over the years; it's wonderful to hear that our team has made such a positive impact, and we truly appreciate you taking the time to share your experience.",
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        "comment": "I've been with Carter Hearing Clinics for over 10 years now.\nI've worn hearing aids since I was 4 years old, and I have been to many, many different hearing centers. Carter Hearing Clinics is by far the best I've ever been to. The people there go above and beyond to get you what you need.\nWhenever I have had emergencies(like hearing aid breaking) They have always found a way to squeeze me in to see me, even if it wasn't convenient work hours for them. This place is one of the rare places where you aren't just a number, or just a means to a paycheck. They really care about their patients!",
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            "displayName": "Sandeep Patel"
        },
        "reviewReply": {
            "comment": "Thank you, Sandeep, for your kind words about our professionalism and care; we truly appreciate your feedback on our commitment to finding the right hearing aid for you.",
            "updateTime": "2025-06-09T20:51:57.288587Z"
        },
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        "_id": "66bec503c71e6b025860ca02",
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        "starRating": 5,
        "comment": "Very professional and caring. Focus is on getting you the most appropriate hearing aid and followup not just selling a product.",
        "createTime": "2016-06-14T03:19:21.960Z",
        "updateTime": "2016-06-14T03:21:59.829Z",
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        "location": "667c71f4b74f6d8fca3f4c97",
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]

Reviews for Fort Wayne

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Staff was very professional. The hearing tech explained the results of the test in language that I understand.

Michelle Frisby, on Google

Eric Gilbert was the hearing instrument specialist who performed all of my testing. He created a relaxed environment in which to test, which helped me not be tense in the process. I would recommend Carter Hearing Clinic to anyone needing their hearing tested.

Joy B., on Google

First experience with Justin was excellent so far I let you know as I see him more

Debbie Sallis, on Google

Everyone is super friendly. At no point did I feel like a customer or patient. I was treated like I was a family member. Great experience !!!!

rob c, on Google

Great

Jerry Long, on Google

Eric was helpful, professional and very nice.

Ken Seddon, on Google

This was the best and most extensive hearing test I’ve ever had. So far my new hearing aids have increased enhancement to my old aids. (Which my dog chewed up ). I’m so glad I found Carter and am looking forward to a better quality of life.

Opal Davis, on Google

The guy was great with cleaning & explaining a few things about my hearing aids

Charlotte Watson, on Google

Very through, great experience.

Karen Shultz, on Google

Comfortable experience

Martin Yager, on Google

All the people were very informative and helpful.

Marcia Wagner, on Google

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